Web Hosting FAQ

1. What platform or operating system (OS) does GlobeInt.com, Inc. use?
2. What do I need to use GlobeInt.com, Inc.'s web hosting services?
3. Does GlobeInt.com, Inc. offer dial-up access to the Internet?
4. Does GlobeInt.com, Inc. support and offer Microsoft Access, ASP, and SQL?
5. Does GlobeInt.com, Inc. offer 24 hour technical support?
6. What kind of connection does GlobeInt.com, Inc. have to the Internet backbone?
7. Does GlobeInt.com, Inc. also design web pages?
8. What is the typical GlobeInt.com, Inc. server configuration?
9. Does GlobeInt.com, Inc. offer a shopping cart?
10. Can I securely accept credit card information through my web site?
11. Is it possible to process credit card transactions in real time?
12. Does GlobeInt.com, Inc. provide any database solutions?
13. What statistical package does GlobeInt.com, Inc. offer?
14. What are referral logs and does GlobeInt.com, Inc. offer referral logs?
15. Does GlobeInt.com, Inc. offer any ready-to-run CGI-scripts?
16. Does GlobeInt.com, Inc. offer chat rooms?
17. Does GlobeInt.com, Inc. allow cronjob?
18. Does GlobeInt.com, Inc. support Microsoft FrontPage?
19. What version of FrontPage does GlobeInt.com, Inc. support?
20. Does GlobeInt.com, Inc. support third level domains (myname.yourdomain.com)?

1. What platform or operating system (OS) does GlobeInt.com, Inc. use?
   Our servers run Apache Web server over Linux (UNIX).

2. What resources do I need to use GlobeInt.com, Inc.'s web hosting services?
   If you are viewing this page, then you have all that is required to take advantage of GlobeInt.com, Inc.'s services - a computer with the Internet connection.

3. Does GlobeInt.com, Inc. offer dial-up access to the Internet?
   No, you will need to contact your local Internet Service Provider (ISP) for local dial-up access to the Internet.

4. Does GlobeInt.com, Inc. support and offer Microsoft Access, ASP, and SQL?
   Yes. These features are specific to Microsoft NT Server and are supported through our NT web hosting options.

5. Does GlobeInt.com, Inc. offer 24 hour technical support?
   Yes! We offer 24 x 7 x 365 always-on support via email, and telephone support Monday through Friday 9 am to 5 pm Central Time.

   We're proud of our dedicated team of qualified support technicians, who are ready to tackle any problems you might be experiencing at any time of the day or night. On average, we resolve technical support questions within 1 hour.

   How do we know our customers like our service? 35% of our new orders are either referrals or repeat orders from existing customers!

6. What kind of connection does GlobeInt.com, Inc. have to the Internet backbone?
   GlobeInt.com, Inc. connects to the Internet backbone through OC3 and multiple T3 lines to GTE, Sprint, UUNet, and Chicago NAP. Our connection to the Internet backbone is the fastest and most reliable available.

7. Does GlobeInt.com, Inc. also design web pages?
   GlobeInt.com, Inc. offer a competative web designing services. Please contact sales@globeint.com for more information.

8. What is the typical GlobeInt.com, Inc. server configuration?
   GlobeInt.com, Inc.'s minimum server configurations are Dual Intel Pentium II, Pentium III, or Pentium IV machines with Ultrawide SCSI HDD or IDE drives. We use the top of the line technology on the hard drives to ensure superior server performance and reliability.

9. Does GlobeInt.com, Inc. offer a shopping cart?
   GlobeInt.com, Inc. offers Akopia Interchange products. Akopia Interchange is a browser-based storefront and catalog development tool that integrates cataloging, product maintenance, category management, shopping basket, order and credit card processing. The software is organized as a series of modules that can be field-upgraded to provide new functionality without any changes to the core system. Developers can use the browser interface to build and manage their stores, or can "get under the hood" with complete access to the underlying source codes written in XML based Akopia Interchange Script.

   Akopia Interchange Order, which is offered with our Commerce Gold plan, provides a secure, customizable online order form. Businesses simply incorporate a link from the web page where their products are sold, permitting customers to seamlessly access the order form and make purchases.

   Also, we offer the use of agora.cgi or you may use your own. You are able to download and install any software that you choice to make it easy for you to accomblish what you need.

10. Can I securely accept credit card information through my web site?
    If you order our Professional Plan (or above), or any of our ecommerce plans, you have free access to our secure server running SSL (secure socket layer). This allows users of your site to submit credit card information with confidence, knowing that it is being transmitted safely and securely through the Internet.

11. Is it possible to process credit card transactions in real time?
    For this we recommend that you choose our Ecommerce Plans.
    You need three things to process the credit card payments in real time:

    1) A merchant account
    2) A real-time credit card processing account
    3) A shopping cart that supports your choice of a real-time credit card processing solution.

    You can obtain a merchant account and AuthorizeNet real-time credit card processing account by filling out the form for the Akopia Interchange shopping cart system, which is included free of charge with our Ecommerce Plans.

    This plan supports all major real-time credit card processing solutions including AuthorizeNet, CyberCash, Mol-Pay, Anacom, etc.

12. Does GlobeInt.com, Inc. provide any database solutions?
    GlobeInt.com, Inc. supports mSQL and MySQL. Both are free with all of our plans.

13. What statistical package does GlobeInt.com, Inc. offer?
    All GlobeInt.com, Inc. plans include Wusage 6.0. Also, you have access to raw access logs and are free to use the statistical packages of your choice.

14. Do you offer any ready-to-run cgi-scripts?
    Yes, GlobeInt.com, Inc. offers several ready-to-run cgi-scripts with our Gold plan and higher. These scripts include FormMail and cgiemail (for emailing form results), Guestbook, WWWboard (bbs), and guest counter. We're always on the lookout for other reliable and popular cgi-scripts to make available to our customers.

15. What are referral logs? Does GlobeInt.com, Inc. offer them?
    Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximize traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyse. GlobeInt.com, Inc. offers referral logs as an option for $2/mo.

16. Does GlobeInt.com, Inc. offer chat rooms?
    Yes, we offer Volano Java Chat.

17. Does GlobeInt.com, Inc. allow cronjobs?
    Yes, GlobeInt.com, Inc. permits cronjobs. However, we ask our customers to receive prior approval from us before running cronjobs, since they do place an additional load on our servers.

18. Does GlobeInt.com, Inc. support Microsoft FrontPage?
    GlobeInt.com, Inc. will install the necessary extensions for you to use FrontPage and is happy to answer your questions related to the use of these extensions. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage: WebBots, ToDo Lists and the FrontPage/Explorer interface.

    GlobeInt.com, Inc. does not support problems and questions directly related to the use of FrontPage itself. Instead, we will direct you to Microsoft's FrontPage Technical Support.

19. What version of FrontPage does GlobeInt.com, Inc. support?
    We support FrontPage 2000, 98 and 97.

20. Does GlobeInt.com, Inc. support third-level domains or subdomains?
    GlobeInt.com, Inc. supports third level domain names with any of our web hosting packages, such as "name.yourdomain.com"; however we do not allow sub directory pointers, or subdomains.